Overview
At Rendat SP, we want you to be confident every time you order spare parts from us. This policy explains how returns, refunds, and warranty claims work for orders placed through rendatsp.com, and applies to customers ordering from Iraq, Saudi Arabia, and across the Middle East and Africa.
Quality Guarantee
All spare parts we supply are guaranteed 100% original. If a part you receive has a genuine quality problem, contact us and we will arrange a refund or replacement within 24 hours of confirming the issue.
How to Request a Refund or Return
To request a refund, replacement, or report a quality issue, contact our team via WhatsApp, email at info@rendatsp.com, or through the contact form on our website. Please include your order number, photos of the part received, and a description of the issue. Our team will review your request and respond with next steps, which may include return shipping instructions or an on-the-spot refund or replacement decision depending on the issue.
Eligible Returns
- Parts that arrive damaged in transit
- Parts that do not match what was ordered (wrong item shipped)
- Parts with a genuine manufacturing or quality defect
Non-Returnable Items
- Parts that have been installed, used, or altered
- Custom-ordered or special-order parts sourced specifically for your request
- Parts returned without their original packaging or documentation
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method, or by the payment arrangement agreed with our sales team, including cash on delivery or post-delivery payment for approved VIP and long-term partners.
Shipping Costs
If the return is due to our error — wrong item, defective part, or damage caused during our handling — we cover return shipping. If the return is requested for another reason, the customer is responsible for return shipping costs.
Questions
If you have any questions about our refund and returns policy, contact us at info@rendatsp.com or via WhatsApp.
Shipping, payment and warranty: original parts with a 1-year warranty, air shipping in 5 to 7 days, and payment by card, PayPal, bank transfer or local agent. See Shipping, Payment & Warranty (بالعربي).