{"id":2573,"date":"2026-09-05T06:08:28","date_gmt":"2026-09-05T06:08:28","guid":{"rendered":"https:\/\/www.rendatsp.com\/?page_id=2573"},"modified":"2026-10-26T05:00:37","modified_gmt":"2026-10-26T05:00:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.rendatsp.com\/ar\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><!-- RendatSP FAQ body, ready for Gutenberg (Code editor or a Custom HTML block). The page title 'Frequently Asked Questions about RendatSP' is the only H1. FAQPage schema: if the page has no Rank Math FAQ block, add one (optional), or rely on the visible Q&A. Do not add a second FAQ block with the same questions. --><\/p>\n<p>Answers about RendatSP (Rendat Trading Company): ordering, prices, shipping, payment, warranty and local agents. Can&#8217;t find your answer? WhatsApp +86 181 5871 1787 or email info@rendatsp.com.<\/p>\n<h2>What is RendatSP?<\/h2>\n<p>RendatSP is the brand of Rendat Trading Company, a distributor of original industrial automation and machine spare parts based in Yiwu, Zhejiang, China. RendatSP was founded in 2017 by a team with more than 10 years of experience in industrial parts, and supplies PLCs, HMIs, inverters, servo drives, sensors, contactors, circuit breakers, pneumatic and hydraulic components, power modules and bearings to factories worldwide.<\/p>\n<h2>Which brands do you supply?<\/h2>\n<p>More than 5,000 part numbers are listed on our website, and over 100,000 parts are available on request. Brands include Siemens, Schneider Electric, ABB, Omron, Danfoss, Bosch Rexroth, SMC, Festo, Airtac, Autonics, Panasonic, Mitsubishi Electric, Delta, Yaskawa, Semikron, SICK and SKF.<\/p>\n<h2>Are your parts original and new?<\/h2>\n<p>Yes. We supply new, original parts. If we ever offer an alternative to the exact part you asked for, the quotation says so clearly.<\/p>\n<h2>Is there a warranty?<\/h2>\n<p>Yes. Every part carries a 1-year warranty. If a part has a genuine quality problem, we arrange a refund or replacement within 24 hours of confirming the issue. Contact us by WhatsApp or email with your order number, photos and a short description. Full terms are in our <a href=\"\/ar\/refund_returns\/\">Refund and Returns Policy<\/a>.<\/p>\n<h2>Why are prices not shown on the website?<\/h2>\n<p>Prices for industrial parts change with availability and quantity, so we quote each order individually. Send the part number, quantity and delivery country on WhatsApp (+86 181 5871 1787) or by email (info@rendatsp.com), and we reply with price, availability and shipping cost, usually within hours.<\/p>\n<h2>How do I request a quotation?<\/h2>\n<p>Send the full order code or type code from the device label, a clear photo of the nameplate, or a list of parts with quantities, by WhatsApp, email or the <a href=\"\/ar\/order\/\">quote form<\/a> on our website.<\/p>\n<h2>I can&#x27;t read the part number. Can you still identify the part?<\/h2>\n<p>Yes. Send photos of the nameplate, the device and where it is installed, plus the machine model if you know it. We check the details against the manufacturer data and confirm the exact part before quoting.<\/p>\n<h2>What if the part is discontinued?<\/h2>\n<p>We check whether the manufacturer has an official successor, and tell you the replacement order code and any differences before you order.<\/p>\n<h2>\u0625\u0644\u0649 \u0623\u064a \u0627\u0644\u062f\u0648\u0644 \u062a\u0634\u062d\u0646\u0648\u0646\u061f<\/h2>\n<p>We ship worldwide. Regular destinations include Saudi Arabia, Iraq, the UAE, Egypt, Libya, Oman, Morocco, Mauritania, Yemen, Jordan, Algeria, Syria and Turkey, and we accept orders from any other country.<\/p>\n<h2>How long does shipping take?<\/h2>\n<p>Air shipping takes 5 to 7 days from dispatch, and every shipment has a tracking number. Your quotation confirms whether the part is ready to ship, so you know the timeline before you pay. Larger orders can be consolidated by sea to reduce cost.<\/p>\n<h2>How can I pay?<\/h2>\n<p>By any credit or debit card, PayPal or bank transfer. In some countries you can also pay our local agent in your own country.<\/p>\n<h2>Do you have local agents?<\/h2>\n<p>Yes. We have local agents in 11 Arab countries: Saudi Arabia, Iraq, UAE, Egypt, Oman, Libya, Morocco, Mauritania, Yemen, Algeria and Jordan. We also have operations in Turkey and Ethiopia. Agent contacts are on our <a href=\"\/ar\/contact\/\">Contact page<\/a>.<\/p>\n<h2>Is there a minimum order quantity?<\/h2>\n<p>There is no strict minimum for most parts. We supply single units for breakdowns and bulk orders for distributors and machine builders.<\/p>\n<h2>Who pays import duties and taxes?<\/h2>\n<p>Import duties and taxes depend on your country&#x27;s rules. If you need a specific delivery term, ask for it when you request the quotation and we will state it in writing.<\/p>\n<h2>Which languages do you support?<\/h2>\n<p>Our team works in Arabic, English, Chinese and French. Our website also has technical guides in Arabic and English for Siemens, Delta, ABB, Schneider, Danfoss, Omron, Autonics, Panasonic, SMC, Festo and SICK products.<\/p>","protected":false},"excerpt":{"rendered":"<p>Answers about RendatSP (Rendat Trading Company): ordering, prices, shipping, payment, warranty and local agents. Can&#8217;t find your answer? WhatsApp +86 181 5871 1787 or email info@rendatsp.com. What is RendatSP? RendatSP is the brand of Rendat Trading Company, a distributor of original industrial automation and machine spare parts based in Yiwu, Zhejiang, China. RendatSP was founded [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2573","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/pages\/2573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/comments?post=2573"}],"version-history":[{"count":8,"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/pages\/2573\/revisions"}],"predecessor-version":[{"id":11918,"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/pages\/2573\/revisions\/11918"}],"wp:attachment":[{"href":"https:\/\/www.rendatsp.com\/ar\/wp-json\/wp\/v2\/media?parent=2573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}